# Unable to do the prerequisites for upgrading to 4.4.x (mysql\_native\_password)
**URL:** https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903
**Category:** CMS Installation
**Created:** [May 8, 2026, 2:31am UTC](https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903 "2026-05-08T02:31:28Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Ronin](https://community.xibo.org.uk/u/Ronin)
#### Post date: [May 8, 2026, 2:31am UTC](https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903/1 "2026-05-08T02:31:28Z")
To be completed by the original poster:
# CMS Version
4.3.1
# Installation Method
Docker Desktop 4.77.0
# Operating System
Windows Server 2022 Standard
# Issue
Unable to do the prerequisites for upgrading to 4.4.x
I have a Windows vm with Docker Desktop running CMS 4.3.1 which has been upgraded from version 2 maybe… but at least updated from CMS v3 over a few years
While running through the guide [MySQL logs "Please use caching\_sha2\_password instead" after upgrade to MySQL 8.0/Xibo 4](https://community.xibo.org.uk/t/mysql-logs-please-use-caching-sha2-password-instead-after-upgrade-to-mysql-8-0-xibo-4/30689)
I’m getting a Permission denied error:
"mysqld: File ‘/binlog.index’ not found (OS errno 13 - Permission denied)
see screen shot
the xibo shared db folder is located in
C:\Xibo\shared\db
I started the docker run command in the C:\Xibo folder
I’ve taken the password from the config.env file
not using the cms\_custom-ports.yml or cms\_remote-mysql.yml
Any help would be greatly appreciated
Cheers
-
---
### Author:  [@alex](https://community.xibo.org.uk/u/alex)
#### Post date: [May 8, 2026, 7:06am UTC](https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903/2 "2026-05-08T07:06:02Z")
> [@Ronin](#):
>
> C:\Xibo\shared\db
You need to adjust the path in your docker run command as you’re on Windows (which we don’t support/recommend).
I presume it would just be `docker run --rm -ti -v C:\Xibo\shared\db:/var/lib/mysql mysql:8.0 bash`
but I’ve no way to test that here to confirm. I do know that Docker on windows is case sensitive, so if the Xibo directory has a capital X it’s important you use a capital X in Xibo in your command.
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### Author:  [@Ronin](https://community.xibo.org.uk/u/Ronin)
#### Post date: [May 8, 2026, 12:17pm UTC](https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903/3 "2026-05-08T12:17:21Z")
Thanks for that, I’ll give it a go when I’m back near the server.
Windows still because of some old powershell scripts and sharepoint auth things from making rss work and calendars. should be able to move it to a nix/docker soonish
Cheers
---
### Author:  [@Ronin](https://community.xibo.org.uk/u/Ronin)
#### Post date: [May 11, 2026, 12:38am UTC](https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903/4 "2026-05-11T00:38:25Z")
Thanks, worked fine
I’ve added it to my notes in case I have to run other commands before I get around to a full non windows rebuild
Cheers
---
### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [August 10, 2026, 6:39am UTC](https://community.xibo.org.uk/t/unable-to-do-the-prerequisites-for-upgrading-to-4-4-x-mysql-native-password/37903/5 "2026-08-10T06:39:10Z")
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