Try to login to XIBO web interface, it times out and the wheel is spins"Connecting"but no connection

Hi All,

It has been few days if I’m already logged or try to login to XIBO web interface, it times out and the wheel is spins"Connecting"but no connection.
to fix that I have to restart all services.

Any idea why is this happening?

Thanks,

Ebi

Hi Ebi,
few questions,
could you tell me if you are always trying from the same PC?
It sounds like yours web server is crashing for some reason. Could you look in the web server error log to see if there are issues logged there?

Best Wishes,
Peter
Spring Signage - Support Engineer

Hi Peter,

It works find from the same PC but from remote PC is where it happens.
Starting this morning it started to work fine.
I’ll keep monitoring it to see what could be causing this issue.
Here is the Apache Error log"

////////////////////////////////////////////////////////
[Mon May 04 10:37:32.659211 2015] [mpm_winnt:notice] [pid 4000:tid 432] AH00455: Apache/2.4.4 (Win64) PHP/5.4.12 configured – resuming normal operations
[Mon May 04 10:37:32.659211 2015] [mpm_winnt:notice] [pid 4000:tid 432] AH00456: Server built: Feb 22 2013 22:08:37
[Mon May 04 10:37:32.659211 2015] [core:notice] [pid 4000:tid 432] AH00094: Command line: ‘c:\wamp\bin\apache\apache2.4.4\bin\httpd.exe -d C:/wamp/bin/apache/Apache2.4.4’
[Mon May 04 10:37:32.659211 2015] [mpm_winnt:notice] [pid 4000:tid 432] AH00418: Parent: Created child process 3392
[Mon May 04 10:37:32.799821 2015] [alias:warn] [pid 3392:tid 340] AH00671: The Alias directive in C:/wamp/alias/phpmyadmin.conf at line 1 will probably never match because it overlaps an earlier Alias.
[Mon May 04 10:37:32.815461 2015] [alias:warn] [pid 3392:tid 340] AH00671: The Alias directive in C:/wamp/alias/phpmyadmin.conf at line 1 will probably never match because it overlaps an earlier Alias.
PHP Deprecated: Comments starting with ‘#’ are deprecated in C:\wamp\bin\apache\apache2.4.4\bin\php.ini on line 440 in Unknown on line 0
PHP Deprecated: Comments starting with ‘#’ are deprecated in C:\wamp\bin\apache\apache2.4.4\bin\php.ini on line 734 in Unknown on line 0
PHP Deprecated: Comments starting with ‘#’ are deprecated in C:\wamp\bin\apache\apache2.4.4\bin\php.ini on line 887 in Unknown on line 0
[Mon May 04 10:37:32.831073 2015] [mpm_winnt:notice] [pid 3392:tid 340] AH00354: Child: Starting 150 worker threads.
[Mon May 04 10:38:56.917978 2015] [mpm_winnt:warn] [pid 3392:tid 1944] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.
[Mon May 04 13:51:34.742960 2015] [mpm_winnt:warn] [pid 3392:tid 1944] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.
[Mon May 04 14:18:27.129946 2015] [mpm_winnt:warn] [pid 3392:tid 1944] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.
[Mon May 04 14:25:45.622280 2015] [mpm_winnt:warn] [pid 3392:tid 1944] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.
[Mon May 04 14:30:44.206037 2015] [mpm_winnt:warn] [pid 3392:tid 1916] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.
[Mon May 04 14:30:44.206037 2015] [mpm_winnt:warn] [pid 3392:tid 1916] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.
[Mon May 04 15:36:44.334230 2015] [mpm_winnt:warn] [pid 3392:tid 1916] (OS 64)The specified network name is no longer available. : AH00341: winnt_accept: Asynchronous AcceptEx failed.

/////////////////////////////////////////////////////////////////////////

Thanks,

Ebi

I have to keep rebooting the system to make it work for a while.

Any help would be nice.

Ebi

Hi Ebi,

First thing, this is definitely an Apache problem and not an Xibo problem.

Since it’s ok directly from PC and the problem is starting with remote access to PC.
Could you tell me if you have SSL enabled?

Peter,

No SSL.
Today I copied the entire configuration “wamp\Xibo” to a different PC and I experienced the same issue.
To test the system. I upload and submitting multiple images to the layout, then I experienced the same issue again. This time I waited for around 7 to 10 mints then things went to normal and I was able to get respond from Xibo.
Is there any test that I could do to pinpoint the issue?
Thanks,

Ebi

It’s really difficult to say - its not a general issue so there must be something with your environment causing the problem.

A quick Google turned up this Apache configuration change as a potential solution:

Peter,

You ware right, it was Webs server issue.
All is fixed now.

Thanks,

Ebi