# Trouble displaying the ticker

**URL:** https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536
**Category:** Help Topics
**Created:** [June 3, 2015, 12:34pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536 "2015-06-03T12:34:23Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![ianniow](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/i/dfb087/32.png) [@ianniow](https://community.xibo.org.uk/u/ianniow)
#### Post date: [June 3, 2015, 12:34pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536/1 "2015-06-03T12:34:23Z")

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Using a custom message/notices rss feed nothing is displayed . This is hosted internally.  
the information message shows

> FileAgent\_resource\_Id\_99609562|03/06/2015 13:09:46|Error|FileAgent - Run|Exception in Run: Unable to get the media resource  
> UI Thread|03/06/2015 13:09:53|Error|xmds\_GetResource|Unable to get Resource: Unable to get the media resource

Have also downloaded the xlf file if that helps

> ```
> <?xml version="1.0"?>
> <layout width="1024" height="768" resolutionid="14" bgcolor="#000000" schemaVersion="2"><region id="556eed01a5b6e" userId="1" width="1024" height="768" top="0" left="0"><media id="06753da0adffc33b40249502a5e23161" type="ticker" render="native" duration="360" lkid="" userId="1" schemaVersion="1">
> <options><xmds>1</xmds><sourceId>1</sourceId><uri>http%3A%2F%2Fsusslin%2Fnotice%2Ffeeds%2Freceptionnoticesfeed.php</uri><datasetid>0</datasetid><updateInterval>120</updateInterval><speed>2</speed><overrideTemplate>1</overrideTemplate><name/><effect>none</effect><copyright/><numItems/><takeItemsFrom>start</takeItemsFrom><durationIsPerItem>0</durationIsPerItem><itemsSideBySide>0</itemsSideBySide><upperLimit>0</upperLimit><lowerLimit>0</lowerLimit><filter/><ordering/><itemsPerPage>0</itemsPerPage><dateFormat/><allowedAttributes/><stripTags/><backgroundColor/><disableDateSort>0</disableDateSort><textDirection>ltr</textDirection><templateId>prominent-title-with-desc-and-name-separator</templateId></options>
> <raw><template><![CDATA[<p style="font-family: Arial, Verdana, sans-serif;"><span style="font-size:28px;"><span style="color: #ffffff;">[Name]</span></span></p>
> 
> ```

> ```
> <p style="font-family: Arial, Verdana, sans-serif;"><span style="font-size:48px;"><span style="color: #ffffff;"><strong>[Title]</strong></span></span></p>
> 
> ```

> ```
> <p style="font-family: Arial, Verdana, sans-serif;"><span style="font-size:48px;"><span style="color: #ffffff;">[Description]</span></span></p>
> 
> ```

> ```
> <p style="font-family: Arial, Verdana, sans-serif;"><span style="font-size:48px;"><span style="color: #ffffff;">[Item]</span></span></p>
> 
> ```

> ```
> <p style="font-family: Arial, Verdana, sans-serif;">&nbsp;</p>
> ]]></template><css><![CDATA[]]></css></raw>
> </media></region></layout>
> 
> ```

Any help greatly received

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### Author: ![Peter](https://community.xibo.org.uk/user_avatar/community.xibo.org.uk/peter/32/8154_2.png) [@Peter](https://community.xibo.org.uk/u/Peter)
#### Post date: [June 3, 2015, 12:44pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536/2 "2015-06-03T12:44:31Z")

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Hi,

Your player tried to get the RSS feed but couldn’t. That could be because the connection to the CMS failed, or because when the CMS tried to get the feed from the source server it wasn’t able to.

You could have a look here:

> [@Using Tickers, Forecast, Twitter and other external resources that make use of HTTPS connections](https://community.xibo.org.uk/t/using-tickers-forecast-twitter-and-other-external-resources-that-make-use-of-https-connections/46):
>
> Using Tickers, Forecast, Twitter and other external resources that make use of HTTPS connections It is easy to reference and use external sources in Xibo widgets such as Tickers, however special consideration may need to be taken when referencing resources provided over SSL (anything with HTTPS at the front of the Address). Symptoms You have added a Ticker/Twitter/Forecast media item which references a feed or uses resources served over HTTPS and nothing is shown. You have checked the logs and …

Also could you please say what player are you using (Windows or Android) and what CMS version do you have?

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### Author: ![ianniow](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/i/dfb087/32.png) [@ianniow](https://community.xibo.org.uk/u/ianniow)
#### Post date: [June 3, 2015, 12:53pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536/3 "2015-06-03T12:53:21Z")

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I am using the cms ver 1.7.4 on Ubuntu server and win7 display.  
The the feed is hosted on the same server as the cms.  
I had allready searched the community for help and read this one but there is no security.  
The code for the feed is below

> \<?xml version="1.0" encoding="utf-8"?\>Notices for reception screenhttp:///#To be displayed in receptionen-ukCopyright (C)Mufty Day and Table top saleWe are Have a Mufty Day and Table Top sale in the Dingin Room on Friday the 22nd May
> 
> If you have anything to donate to thi there is a box in the Satffroom Tue, 02 Jun 2015 23:00:00 GMT\<atom:published xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:published\>\<atom:updated xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:updated\>cfi:id3\</cfi:id\>cfi:effectiveId1048726646\</cfi:effectiveId\>cfi:readfalse\</cfi:read\>cfi:downloadurl[http://susslin/notice/feeds/receptionnoticesfeed.php](http://susslin/notice/feeds/receptionnoticesfeed.php)\</cfi:downloadurl\>cfi:lastdownloadtime2015-06-03T09:57:05.620Z\</cfi:lastdownloadtime\>The message is Number1Todays weather is much better Tue, 02 Jun 2015 23:00:00 GMT\<atom:published xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:published\>\<atom:updated xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:updated\>cfi:id2\</cfi:id\>cfi:effectiveId103250161\</cfi:effectiveId\>cfi:readfalse\</cfi:read\>cfi:downloadurl[http://susslin/notice/feeds/receptionnoticesfeed.php](http://susslin/notice/feeds/receptionnoticesfeed.php)\</cfi:downloadurl\>cfi:lastdownloadtime2015-06-03T09:57:05.620Z\</cfi:lastdownloadtime\>New Meassage Number 2I don’t think it is any ones birthday today Tue, 02 Jun 2015 23:00:00 GMT\<atom:published xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:published\>\<atom:updated xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:updated\>cfi:id1\</cfi:id\>cfi:effectiveId1339569898\</cfi:effectiveId\>cfi:readfalse\</cfi:read\>cfi:downloadurl[http://susslin/notice/feeds/receptionnoticesfeed.php](http://susslin/notice/feeds/receptionnoticesfeed.php)\</cfi:downloadurl\>cfi:lastdownloadtime2015-06-03T09:57:05.620Z\</cfi:lastdownloadtime\>WeatherPlease take care as the wind is very strong today Tue, 02 Jun 2015 23:00:00 GMT\<atom:published xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:published\>\<atom:updated xmlns:atom=“[Atom Syndication Format namespace](http://www.w3.org/2005/Atom)”\>2015-06-02T23:00:00Z\</atom:updated\>cfi:id0\</cfi:id\>cfi:effectiveId2299885505\</cfi:effectiveId\>cfi:readtrue\</cfi:read\>cfi:downloadurl[http://susslin/notice/feeds/receptionnoticesfeed.php](http://susslin/notice/feeds/receptionnoticesfeed.php)\</cfi:downloadurl\>cfi:lastdownloadtime2015-06-03T09:57:05.620Z\</cfi:lastdownloadtime\>

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<div class="post-metadata">

### Author: ![Peter](https://community.xibo.org.uk/user_avatar/community.xibo.org.uk/peter/32/8154_2.png) [@Peter](https://community.xibo.org.uk/u/Peter)
#### Post date: [June 3, 2015, 1:16pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536/4 "2015-06-03T13:16:36Z")

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I think that there is something wrong with your rss feed.  
Could go to [https://validator.w3.org/feed/](https://validator.w3.org/feed/)  
and try to validate your feed (probably by direct input)

Thanks,  
Peter

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<div class="post-metadata">

### Author: ![ianniow](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/i/dfb087/32.png) [@ianniow](https://community.xibo.org.uk/u/ianniow)
#### Post date: [June 3, 2015, 2:39pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536/5 "2015-06-03T14:39:22Z")

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Cheers I will check that out

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### Author: ![alex](https://community.xibo.org.uk/user_avatar/community.xibo.org.uk/alex/32/5782_2.png) [@alex](https://community.xibo.org.uk/u/alex)
#### Post date: [June 8, 2015, 2:39pm UTC](https://community.xibo.org.uk/t/trouble-displaying-the-ticker/2536/6 "2015-06-08T14:39:23Z")

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