We have created a ticker using a airport flight data feed from Screenfeed. When we first assign the layout to a player everything works fine. The first time the feed tries to update it’s info the display will show only a black screen with the title at the bottom, all of the data is missing. If I login to the Xibo GUI and go to the “Layouts” page, the new ticker will show “This layout has not been built yet” under status. If I click on the drop down arrow and choose “Preview Layout” the ticker will immediately begin showing on the player as well as in the preview pane. It will continue to work until the ticker tries to update it’s info again and then the process repeats. I have let it show only a black screen for an hour with no change. I have set the update interval on the ticker to various times with no change.
We are running 1.8.3 on Ubuntu with Docker. Player are on latest version.
When the feeds gets updated, does that add a new item or replace the existing ones?
I assume player itself has reliable connection to the CMS?
You could try upgrading to 1.8.4 (or wait a little bit for 1.8.5) there was some work done on cache / display notify, which might help you with that problem.
I upgraded the server to 1.4 and that didn’t help. It is a media RSS feed that replaces all of the existing entries on update. The player is on the same subnet as the server while we are troubleshooting this so the connection is reliable.
I have started working on this again and I appear to have it working. I created a new ticker in a new layout. The information in the feed wasn’t updating when I first created it. I went to “Modules-Ticker-Clear Cache” and it started working fine and updating the info regularly. It has been working fine since yesterday. Before I can put this into production though, I need to know why clearing the cache for the ticker module allowed it to start updating again. If this is going to happen regularly, as in when the cache gets full. I will need to figure out a way to automate clearing the cache.