# Problem player doesn't show video

**URL:** https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069
**Category:** Xibo Player for Windows
**Created:** [June 5, 2026, 2:00pm UTC](https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069 "2026-06-05T14:00:21Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![criscitelli](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/c/13edae/32.png) [@criscitelli](https://community.xibo.org.uk/u/criscitelli)
#### Post date: [June 5, 2026, 2:00pm UTC](https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069/1 "2026-06-05T14:00:21Z")

</div>

### HI,

I have a problem with the Xibo player. With the CMS version before 4.4.1 everything worked. Now, however, the monitor is detected and authorized but does not connect. I attach photos where the screens are highlighted in yellow and not green. How can I solve the problem? Regards

 ![IMG](https://community.xibo.org.uk/uploads/default/original/3X/6/a/6a36937c4dc96ea0becc1c529820f76ac845da88.png)

---

<div class="post-metadata">

### Author: ![Erik\_Romo](https://community.xibo.org.uk/user_avatar/community.xibo.org.uk/erik_romo/32/16594_2.png) [@Erik\_Romo](https://community.xibo.org.uk/u/Erik_Romo)
#### Post date: [June 5, 2026, 9:01pm UTC](https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069/2 "2026-06-05T21:01:21Z")

</div>

Hi Criscitell,

I would suggest clearing the cache on the CMS by clicking the dropdown and clicking the purge all. I see an error displayed on Faults; if you click “Manage,” could you please share a screenshot of the error with me?

Best regards

---

<div class="post-metadata">

### Author: ![criscitelli](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/c/13edae/32.png) [@criscitelli](https://community.xibo.org.uk/u/criscitelli)
#### Post date: [June 11, 2026, 2:20pm UTC](https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069/3 "2026-06-11T14:20:29Z")

</div>

![error](https://community.xibo.org.uk/uploads/default/original/3X/f/2/f25d30c0738cb13837c08b803d300b54b36a04ea.png)

I cleared the cache on the CMS by clicking the dropdown and clicking the purge all but nothing.How Can I resolve the problem?

---

<div class="post-metadata">

### Author: ![0x0](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/0/6bbea6/32.png) [@0x0](https://community.xibo.org.uk/u/0x0)
#### Post date: [June 11, 2026, 3:00pm UTC](https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069/4 "2026-06-11T15:00:08Z")

</div>

Edit your layout and add at least one region or widget to layout, publish it and then retry.

---

<div class="post-metadata">

### Author: ![system](https://community.xibo.org.uk/uploads/default/original/2X/a/a8759c2d8cc561474733895ac75beeb830f5d8ca.png) [@system](https://community.xibo.org.uk/u/system)
#### Post date: [September 10, 2026, 9:00pm UTC](https://community.xibo.org.uk/t/problem-player-doesnt-show-video/38069/5 "2026-09-10T21:00:49Z")

</div>

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.