Good morning
I have a PDF file that I am trying to display on some screens. No matter what duration I set, the PDF shows for about a second (looks to be just the amount of time the file takes to load), then the remainder of the duration the region is just white. I do have the background for the layout set to white. I’ve messed with duration and different files and it happens with all of them.
I also have this same issue with videos, when I put the region time to be longer than the video duration (so it stays on the last frame for a few extra seconds) it goes to white instead of staying on the frame at all.
It shows correctly in the preview in the CMS. Videos and PDF files show for the full duration / stay on the final frame. It is only when it is played on the player.
All Windows 10 1809 PCs. CMS 2.0.3 (Docker) and V2 R200 players.