Local Video on Android Device does not playback



We are using local video for a display and the file path we out is /storage/emulated/0/download/video.mp4

on player status we get
Method: VideoMedia. Message. Cannot display video. Uri=/storage/emulated/0/download/video.mp4. What=1, Extra=0

if we upload same video using Video widget we get the playback with no issue

Device is Android 7.1
APK 1.8, 108
CPU:Amlogic S912 Octa Core ARM
Cortex‐A53 64‐bit @2GHz
GPU:Mali‐T820MP3 GPU @750MHz
Emmc: 16GB

Appreciate your help.


I believe that’s correct path to the file for android player.

Could you upload the video to a google drive/dropbox or similar service of your choice and share the download link with me via private message please?

I will try to run it on my local android player.


Hi Peter,

Link sent to you, pls chk


Hi mysign. This message is to let you know that this issue is currently being investigated. As soon as I have further information I will post on this topic. Thanks for your patience while we look into this and my apologies for any inconvenience.

Many Thanks.