Layout is not changing- Only Default layout is playing

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1

Hi,

I’m unable to schedule any layouts other than default. When I try scheduling a layout, it is not playing. But, when I set that particular layout as default, it is playing properly. why is it happening so? Any settings has to be changed?
Thank you.

2

Your default layout likely has a media item with very long duration on it. So when you schedule something, the client will have to wait until the currently running layout finishes before it can start showing your new content. Keep the default layout simple (perhaps just a company logo or similar) and you won’t have issues.

Failing that, we’ll need to see what’s on the client information screen.

3

Hi Alex,

I have kept a simple image as default layout. Still when I schedule a new layout, the default layout having only image is playing. New schedule is not playing. But when I checked the client information screen the files for the new layout is being downloaded and also I have checked the schedule.xml file. It is showing new schedule in the list.

4

What’s the duration on the image in your default layout?

5

Thanks Alex. It’s coming as expected. But, what does display order mean ?

6

Display order controls the order in which layouts will play back if they’re scheduled at the same time.

So if you scheduled three layouts from 10am to 5pm, and left the ordering as 0 on all, then they’d show in the order you scheduled them. If you set the display order to 1,2,3 respectively on them then they’d play in numerical order.

7

Thanks Alex. Can you tell how the settings in the client.config file of client is being reflected in the server ?

For example, If we set Powerpointenabled as true in client configuration file;how is it getting reflected in the server and in which table these values are getting saved?

8

The CMS sends options to the client from a Display Profile (if you’ve defined one). There’s no reverse mechanism to take the client settings and change the Display Profile on the CMS accordingly.

9

Diljith,

Did you ever get this problems figured out? I am also experiencing trouble getting anything but the default layout to play more than once through.

10

Yeah, after doing like what Alex told the layout was coming as expected. It’s better to keep some image of your company logo as default layout which will be only 1 or 2 MB file.

11

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