Just stop working "URGENT"

Get Help
1

I installed XIBO a couple of weeks ago, version 1.8.4 with apache. everything works very good but today I got red crosses on my layouts and some pictures. I thought it was a permission fault but no matter what I did it stayed the same. I decided to reinstall everything and went for 1.8.5, the latest release.

Up and running I authorize one test screen and started working with the default layout. If I make a preview I cant see anything but if I add it to the display It show the added text and slides.

I tried the preview layout feature in Chrome and IE with the same result.

Any help appreciated. We are running 5 screens live and now im in trouble.

2

Are you perhaps running a Player and the CMS on the same computer?

If so, the library directory for the CMS and the Players must be different. They cannot share.

3

Thanks, no I have a dedicated server with Ubuntu and the latest client on my display.

4

How have you done the install? With Docker or a custom install?

5

Its a custom install with mysql, apache

6

OK. And you did all the pre-install environment changes required? Installed and configured XTR and XMR?

Is “web” in the URL you use to access the CMS?

7

I´ve added /web in sites-enabled and i can access the backend without problems. The only issue is to preview the design(layout) and that worked perfectly before. XMR is set to tcp://localhost:5555 as default. We only use Xibo on our internal network.

8

I don’t understand what you mean by that. Is “web” in the URL you use to access the CMS or not?

That’s very unlikely to be correct.

9

I do not write /web in the URL but I have /web fixed in apache to shorten the URL. I can access backend and everything is okay except preview of my layout, can the URL, XMR or XTR be the problem?

10

You’re doing custom rewriting in Apache to shorten the URL? Please can you be specific as to what you’ve done.

This is why we suggest a Docker based install. Everything is then setup and configured correctly out of the box.

11

I did a complete reinstall and went for the docker solution and now im up and running. It´s very strange, i have many lamp servers running and never had problems before…but im bending to accept the docker solution now. Thanks for your help.

1 Like