# Issue with powerpoint not opening properly / as it had for years
**URL:** https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010
**Category:** Xibo Player for Windows
**Created:** [May 12, 2021, 2:33pm UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010 "2021-05-12T14:33:44Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@elcoincoin](https://community.xibo.org.uk/u/elcoincoin)
#### Post date: [May 12, 2021, 2:33pm UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010/1 "2021-05-12T14:33:44Z")
Hello everyone,
# Player Version
V 1.7.0
Server running on a debian, client on windows10
# Issue
My installation had worked fine and nicely for about 2 years. No changes had been made intentionaly on the set up neither on client or serverside. Well something must have changed…
All of a sudden the powerpoint part has stopped opening properly : it opens in a small portion of the assignated area.
(See screenshot). I have tried anything i could think about with no success at all.
If anyone has a lead i can investigate, i would be thankfull.
Regards
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### Author:  [@pitoco02](https://community.xibo.org.uk/u/pitoco02)
#### Post date: [May 12, 2021, 6:25pm UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010/2 "2021-05-12T18:25:53Z")
Try to validate the resolution of your Windows client in the “Display Profile” and compare it with the size of your power point presentation …
They may be incompatible … this is my guess
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### Author:  [@pitoco02](https://community.xibo.org.uk/u/pitoco02)
#### Post date: [May 12, 2021, 6:27pm UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010/3 "2021-05-12T18:27:05Z")
Size = Resolution… i mean
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### Author:  [@elcoincoin](https://community.xibo.org.uk/u/elcoincoin)
#### Post date: [May 28, 2021, 6:53am UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010/4 "2021-05-28T06:53:07Z")
Hi there.
Somehow i accidentaly found a solution (Not beautiful nor smart but it works) . It was (is) indeed an issue about resolution.
The computers i use as clients are some standard Dell desk stations with both display port and hdmi port working as dual video output. One standard setting i used in classrooms is : regular screen using display port and projector on the hdmi one. I accidentaly made the same on the stations running the Xibo client : a regular screen on display port and Hdmi on the big display screen instead of only the big screen.
And somehow it fixes the issue. I m not sure exactly how it works . It looks like the display port screen enforces the hdmi one resolution. However, this way, it has been running smooth on two different sets for 3 days now with sheduled power off and auto restart each day.
Regards
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### Author:  [@pitoco02](https://community.xibo.org.uk/u/pitoco02)
#### Post date: [May 28, 2021, 6:25pm UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010/5 "2021-05-28T18:25:46Z")
I had a very similar problem a while ago … I managed to fix it in two ways: I updated the Windows client to version R202 (2.0).
And I also validated the same points as you! (Client resolution + player resolution)
Glad you managed to fix it!
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### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [August 28, 2021, 12:26am UTC](https://community.xibo.org.uk/t/issue-with-powerpoint-not-opening-properly-as-it-had-for-years/25010/6 "2021-08-28T00:26:16Z")
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