Issue with clients dropping off network

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1

Hi
We have 2 locations with 8 xibo boxes at each location, 7 running 1.7 R64 and 1 running 1.8 R104 at each location. The 2 1.8 R104 boxes connect to our wifi network, the 1.7 R64 boxes are all connected via ethernet.
Server has just been rebuilt after a hard drive failure and runs 1.7.10. Server is located on one of the sites, let’s call it site 1

This issue pre-dates the hard drive failure, in fact we have always had this problem.
All of the 7 boxes on site 1, the same site as the server will connect to the CMS when set up but lose connectivity over a period of time and drop off line - they appear to lose the IP address completely and won’t connect to the server. On the status when a box is in the state it shows multiple attempts to connect to the CMS with 9146 failed XMDS connections. If you go into the android settings the box has lost it’s IP address and Ethernet switches off on the box - switching this back on reconnects the box, or physically rebooting the box will also get it to reconnect.
This is a major pain as 4 of the boxes are physically difficult to access. The boxes on our 2nd site which access remotely the server at site 1 and are the same age and running the same versions are all 100% ok. My network guys cant see anything wrong, anyone any ideas?
Thanks

2

Thank you for your message. This is a very unusual issue and not likely to be related to the Xibo Player software. I cannot provide a solution for this issue but I do have some tips to help locate the root cause. I hope they are helpful.

I would first try to narrow down the differences between the devices on site 1 compared to site 2, for example:

  • Are they all the same model of device?
  • Are they all running the same version of Android?
  • Are they all up to date with the latest firmware?
  • Are there any differences between System configuration for the devices, particularly network related settings?

If it is possible to do so, you might be able to connect one of the devices which is experiencing this issue to the site that is working to see if the issue persists. If you find that the issue persists on these particular devices, you may need to contact the device manufacturer for further support.

I hope you can find out what is the cause of this behaviour and resolve it. Completely up to you but I’d be interested to hear the solution to this once you have located it.

Really hope you manage to solve this issue.

Many Thanks.