Install without Root ACCT

I have a webhosting, but dont have a root mysql acct. I have to build the database and user from a portal, supplied by my webhost. How can I still install xibo? Kind regards, Artie

Yes. Choose the “existing database” option in the installer and give the username, password, database name and host of the empty database you’ve been allocated on your web host.

Tried many times before: Could not connect to MySQL with the administrator details. Please check and try again. Error Message = [SQLSTATE[42000] [1044] Access denied for user ‘u1349680_adm’@’%’ to database ‘u1349680_xibodb’]

That’s not the correct route. You must use “Existing Database” tab in the installer. You’re using the standard route which expects to create the database.

Thats exactly how I tried before,

Hi, I can see that you have a “space” in database " "u1349680… username you can try delete and check the name host you should be add http://

There is NO space in the name but an _ (underscore).
When I add the: http://, the host can not be found, so thats not the problem.

The installer is clearly passing the credentials and the datbaase etc correctly to the server as you can see from the error message so the password must be wrong - or perhaps fails validation somehow.

Can you try with a password that is plain alpha-numeric (rather than containing special characters) and see if that’s accepted?

Yes, works great now, ty Alex

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