Inconsistent Twitter Search results

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1

I have the Twitter module installed, and am showing tweets from a handful of accounts. I am getting content from some accounts but not others.

For example, using this search string, I get content from Dell: from:@Dell -filter:replies AND -filter:Retweets

However a similar string from ESRI gives me no responses: from:@esri -filter:replies AND -filter:Retweets

Finally when I search for this account: @KTTCTV, I’m getting 20+ hours old content, despite new content being posted throughout the last day. It’s a similar search: @kttctv -filter:replies AND -filter:Retweets

All of the search strings appear to work correctly in the native Twitter search. Do I have something wrong in my search strings, or my CMS config?

Thanks in advance for any help!

2

Twitter module uses the Twitter search API, which presents a selection of tweets from Twitter based upon certain metrics known only to them.

You don’t need the @ symbols in your search in my experience.

from:esri -filter:replies AND -filter:Retweets

Xibo itself caches results from Twitter based on the higher of the setting you have in the widget itself, and the overall limit in the Twitter Module configuration. That could be why you aren’t seeing updates as frequently as you expect too.

3

Thanks Alex, can you direct me to where the cache setting is in the widget? I have the module itself set down at 5 minutes.

Good point re the Twitter search metrics - I figured we would be at their mercy to some degree!

4

Advanced - update interval:

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5

Thanks! Yep, I had that configured correctly. It looks like new content is coming through, though as you say, how the Twitter Search retrieves and orders content is a mystery.