>
> CMS Version:
> 2.3.8
> Enhancement:
> Currently when an item is deleted, the only information recorded is the ID of the media item and the User...
I’ve also been having a think about how a situation like this may be avoided in the future and will create a feature request on the Features channel of this forum to encourage discussion about a possible notification that would inform Users in advance that an item is due to expire in the near future, perhaps 24 hours, which would allow enough time for users to remove any expiry dates from items that should not actually be deleted. I will update this topic once I’ve created that request in case there is anything you may wish to add to this suggestion.
I’m sorry that your media items have been removed and that the logs currently will not help to determine which user set the expiry.
In response to your Xibo players not being able to display new schedules/layouts, you should find that the players will automatically skip any layouts that are invalid. Which version of the Xibo player are you using?
You should not need to uninstall and reinstall the player to clear the schedule, instead you can edit the layouts that are scheduled and either replace the media that was deleted by uploading it again to your CMS, or modify the layout so that it is once again valid, then publish the layout to update those changes, which will then be received by your player the next time it connects to your CMS, or via XMR if you are using that service.
Alternatively you can also clear scheduled events by following the below instructions:
- Go to the Schedule menu in your CMS.
- Click the `Select Displays` box above the calendar and choose the player that you wish to change the schedule for.
- This will reveal the event icons on the calendar for that player. You can remove an event by clicking on its icon and choosing delete on the Edit Event window that opens.
Many Thanks.
---
### Author:  [@DanBW](https://community.xibo.org.uk/u/DanBW)
#### Post date: [January 7, 2021, 11:45am UTC](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206/5 "2021-01-07T11:45:09Z")
Hi again xibo\_user\_3882,
Here is a link to the feature request I created. If there’s anything further you would add , please feel free to add further comments to the request.
> [@An optional notification that will inform users that media items will be deleted](https://community.xibo.org.uk/t/an-optional-notification-that-will-inform-users-that-media-items-will-be-deleted/24228):
>
> Introduction A new feature that will allow users to set a notification, which will inform them in advance that media items are due to be deleted when an expiry date has been set on a media item. User Story This suggestion was inspired by the following community post: [HELP! My media file has been deleted](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206) The above post made me consider the possibility that a user may set an expiration date on a media item and for various reasons may wish to change their mind at a later date. If the expiry date …
Many Thanks.
---
### Author:  [@xibo\_user\_3882](https://community.xibo.org.uk/u/xibo_user_3882)
#### Post date: [January 8, 2021, 4:38am UTC](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206/6 "2021-01-08T04:38:48Z")
Hi,
The xibo windows client version: 2.255.3.0
After the user deleted the event and created the new one with new layout, the client couldn’t download new content. It show default layout and turn into black screen. So I have to delete everything and reinstall their client.
---
### Author:  [@DanBW](https://community.xibo.org.uk/u/DanBW)
#### Post date: [January 11, 2021, 12:26pm UTC](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206/7 "2021-01-11T12:26:19Z")
Thank you for your message. When an event is deleted from the schedule for a player you should not need to reinstall the player to resolve the issue.
It appears that in your screenshot that you are receiving errors suggesting that your XMR service is not configured correctly. My first recommendation would be to resolve the issue with your XMR service and restart the player. Below are links you can use to the documentation that will help configure your XMR service:
For Docker based installations:
> **[Xibo CMS Post-Installation Setup Guide | Xibo Open Source Digital Signage](https://xibo.org.uk/docs/setup/xibo-cms-post-installation-setup-guide#xmr)**
For custom:
> **[XMR - Push Messaging | Xibo Open Source Digital Signage](https://xibo.org.uk/docs/setup/xmr-push-messaging)**
Please also make sure that you have the time, date and time zone set correctly on your Windows machine.
I also noticed that there is no information in the required files section of the status page in your screenshot, which is very unusual. I would also recommend making sure that the local library location you have set for the player is still accessible to the player. You could also double check the settings in the Xibo Player options application to make sure it has been configured correctly/
Many Thanks.
---
### Author:  [@xibo\_user\_3882](https://community.xibo.org.uk/u/xibo_user_3882)
#### Post date: [January 12, 2021, 11:02am UTC](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206/8 "2021-01-12T11:02:18Z")
I dont know why did it happen
But everything is fine now
Thank you for your support
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### Author:  [@DanBW](https://community.xibo.org.uk/u/DanBW)
#### Post date: [January 12, 2021, 11:24am UTC](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206/9 "2021-01-12T11:24:09Z")
Thank you for the update, I’m glad to hear the player is now downloading the files it requires. It may be that because your XMR service is returning an error that the player is unable to contact your CMS immediately and is instead waiting for the collect interval you have set, which could explain the delay in files being downloaded to the player.
I would still recommend investigating and resolving the issue you have with your XMR setup and keeping an eye on the player in case the issue should return, which I hope it does not.
Many Thanks.
---
### Author:  [@system](https://community.xibo.org.uk/u/system)
#### Post date: [April 13, 2021, 5:24pm UTC](https://community.xibo.org.uk/t/help-my-media-file-has-been-deleted/24206/10 "2021-04-13T17:24:12Z")
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