# Extended support via subscription?
**URL:** https://community.xibo.org.uk/t/extended-support-via-subscription/22558
**Category:** General
**Created:** [April 14, 2020, 2:25pm UTC](https://community.xibo.org.uk/t/extended-support-via-subscription/22558 "2020-04-14T14:25:59Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Spencer\_LeBlanc](https://community.xibo.org.uk/u/Spencer_LeBlanc)
#### Post date: [April 14, 2020, 2:26pm UTC](https://community.xibo.org.uk/t/extended-support-via-subscription/22558/1 "2020-04-14T14:26:00Z")
Whether hosted, or self-hosted. Can anyone get a subscription support?
Like for instance the application breaks, or the databases get corrupt?
Currently working with my company to hopefully make a transition from Navori to Xibo.
Currently we pay for extended support should something break.
I haven’t seen any such support listed on the website.
What does the 15$ hosted subscription grant you?
Other than the CMS application, is there any service/support behind that ?
Also if self hosted is this truly free?
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### Author:  [@natasha](https://community.xibo.org.uk/u/natasha)
#### Post date: [April 14, 2020, 3:28pm UTC](https://community.xibo.org.uk/t/extended-support-via-subscription/22558/2 "2020-04-14T15:28:31Z")
Xibo in the Cloud customers benefit from free support for the CMS and Player software from our helpdesk which is open 24/7 for new tickets and is monitored by our dedicated support team Monday to Friday 8AM to 4:30pm in the UK timezone.
Players that require commercial licensing (Android/Tizen and webOS) also qualify for free support for player installation and configuration assistance from our team.
We do offer additional Enterprise Support contracts for hosted as well as self-hosted and can cover CMS instances as well as Players, these are tailored for users so if you would like to have an idea of pricing then please do [contact us](https://xibo.org.uk/contact) for further information.
The open source software is free to use with no hidden costs:
[Xibo CMS](https://xibo.org.uk/cms)
[Xibo for Windows](https://xibo.org.uk/xibo-for-windows)
[Xibo for Linux](https://xibo.org.uk/xibo-for-linux)
If you have further questions or would like to discuss your requirements / pricing, then do come back to us.
Thank for reaching out.
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### Author:  [@Vishal\_Francis](https://community.xibo.org.uk/u/Vishal_Francis)
#### Post date: [March 21, 2022, 9:52am UTC](https://community.xibo.org.uk/t/extended-support-via-subscription/22558/3 "2022-03-21T09:52:14Z")
Hi Natasha, Understood that the signage player software is free of cost .
1. Is the "Self-hosted " CMS also free ?
2. Are there support packages available for self-hosted CMS and what are the rates ?
3. What kind of support is available during this support package ?
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### Author:  [@natasha](https://community.xibo.org.uk/u/natasha)
#### Post date: [March 21, 2022, 10:37am UTC](https://community.xibo.org.uk/t/extended-support-via-subscription/22558/4 "2022-03-21T10:37:07Z")
Welcome to the Community!
Our CMS, Windows and Linux players are open source with no licence fees and are available as a free download. Take a look at our [Getting Started](https://xibo.org.uk/get-xibo) page on our website for further details
Please do contact our Sales team ([sales@xibosignage.com](mailto:sales@xibosignage.com)) who will be happy to discuss your requirements so that you can have a clearer idea of the support we can offer.
Thank you