# DSCS9 Player Version not updating

**URL:** https://community.xibo.org.uk/t/dscs9-player-version-not-updating/23403
**Category:** Xibo Player for Android
**Created:** [August 25, 2020, 12:24am UTC](https://community.xibo.org.uk/t/dscs9-player-version-not-updating/23403 "2020-08-25T00:24:43Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![whitakerj\_brigidine](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/w/858c86/32.png) [@whitakerj\_brigidine](https://community.xibo.org.uk/u/whitakerj_brigidine)
#### Post date: [August 25, 2020, 12:24am UTC](https://community.xibo.org.uk/t/dscs9-player-version-not-updating/23403/1 "2020-08-25T00:24:43Z")

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I have a DSCS9 device running android 7.1.2 that is having trouble updating its player version from the CMS (2.3.6). I can confirm XMR is functional as I am receiving a screenshot back instantly between the collection interval time.

I have followed the instructions as per [https://xibo.org.uk/docs/setup/cms-v2-and-later-upload-and-install](https://xibo.org.uk/docs/setup/cms-v2-and-later-upload-and-install) but still the player will not update. I have also done multiple factory restores. I have also run up a demo instance of the CMS in the cloud and still no update.

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### Author: ![natasha](https://community.xibo.org.uk/user_avatar/community.xibo.org.uk/natasha/32/18270_2.png) [@natasha](https://community.xibo.org.uk/u/natasha)
#### Post date: [August 25, 2020, 7:12am UTC](https://community.xibo.org.uk/t/dscs9-player-version-not-updating/23403/2 "2020-08-25T07:12:43Z")

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Xibo for Android includes free helpdesk support so please do [open a ticket](https://support.xibosignage.com/open.php).

Thank you

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### Author: ![whitakerj\_brigidine](https://community.xibo.org.uk/letter_avatar_proxy/v4/letter/w/858c86/32.png) [@whitakerj\_brigidine](https://community.xibo.org.uk/u/whitakerj_brigidine)
#### Post date: [August 25, 2020, 10:50pm UTC](https://community.xibo.org.uk/t/dscs9-player-version-not-updating/23403/3 "2020-08-25T22:50:49Z")

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Hi Natasha,

Thanks I since been in touch with support and we found I was using the wrong apk. I have a DSDevice DSCS9 but I was uploading the apk for the DSDevice DSCJ18. Once I uploaded the correct apk the device updated.

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### Author: ![system](https://community.xibo.org.uk/uploads/default/original/2X/a/a8759c2d8cc561474733895ac75beeb830f5d8ca.png) [@system](https://community.xibo.org.uk/u/system)
#### Post date: [November 25, 2020, 4:50am UTC](https://community.xibo.org.uk/t/dscs9-player-version-not-updating/23403/4 "2020-11-25T04:50:52Z")

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