[CMS 1.7.2] Layout regions not all playing on the client. only on preview

I have instaled the newes versio of XIBO 1.7.2 but not all the regions are playing in the client the movies are palying but the RRS feet and the tekst fields are not playing on the client. Some region are working wel and others not.

Have you got regions that are overlapping at all? Or have you adjusted the z-index parameter on those regions?

as fare i can see there are no overlaps

I’m surprised there’s nothing in the client log.

Can you please ensure the client has permission to write to the client library folder

i as a windows user have admin rights on that pc, but how can i check it ?

also install it on my own pc, but the same problem…

You still have nothing showing on the information screen in the log section?

The miracle is there a log file :blush:

UI Thread|2-4-2015 13:24:04|Info|MainForm|Client Initialised
UI Thread|2-4-2015 13:24:05|Audit|GetMD5|28ee7f16b1cd9a93780f7b40cfd3d217.htm has been written to since cache, recalculating
UI Thread|2-4-2015 13:24:05|Audit|GetMD5|1458baa44a27c1fd2d6d7c899e9e275b.htm has been written to since cache, recalculating
UI Thread|2-4-2015 13:24:05|Audit|GetMD5|a4673e1447e56d30ea59180e5cd24ca2.htm has been written to since cache, recalculating
UI Thread|2-4-2015 13:24:05|Audit|GetMD5|2bf0a20ca6f5c5c7acc71ddc778051c8.htm has been written to since cache, recalculating
UI Thread|2-4-2015 13:24:05|Audit|Unknown|XMDS Location: http://xxlsignage.com/demo/xmds.php?v=4

RegisterAgentThread|2-4-2015 13:24:05|Info|RegisterAgent - Run|Thread Started
ScheduleAgentThread|2-4-2015 13:24:05|Info|ScheduleAgent - Run|Thread Started
ScheduleAgentThread|2-4-2015 13:24:05|Info|ScheduleAgent - Run|Thread Woken and Lock Obtained
ScheduleManagerThread|2-4-2015 13:24:05|Info|ScheduleManager - Run|Thread Started
ScheduleManagerThread|2-4-2015 13:24:05|Audit|ScheduleManager - Run|Schedule Timer Ticked
RequiredFilesAgentThread|2-4-2015 13:24:05|Info|RequiredFilesAgent - Run|Thread Started
LibraryAgent|2-4-2015 13:24:05|Info|LibraryAgent - Run|Thread Started
LogAgent|2-4-2015 13:24:05|Info|LogAgent - Run|Thread Started
ScheduleManagerThread|2-4-2015 13:24:05|Audit|MainForm - ScheduleChangeEvent|Schedule Changing to C:\lib\6.xlf
RegisterAgentThread|2-4-2015 13:24:05|Info|RegisterAgent - Run|Thread Woken and Lock Obtained
LogAgent|2-4-2015 13:24:05|Info|RegisterAgent - Run|Thread Woken and Lock Obtained
UI Thread|2-4-2015 13:24:05|Audit|Region - SetNextMediaNode|New media detected clock
UI Thread|2-4-2015 13:24:05|Audit|Region - CreateNextMediaNode|Creating new media: clock, 28ee7f16b1cd9a93780f7b40cfd3d217
UI Thread|2-4-2015 13:24:05|Audit|Region - StartMedia|Starting media
UI Thread|2-4-2015 13:24:05|Audit|Region - SetNextMediaNode|New media detected embedded
UI Thread|2-4-2015 13:24:05|Audit|Region - CreateNextMediaNode|Creating new media: embedded, 1458baa44a27c1fd2d6d7c899e9e275b
UI Thread|2-4-2015 13:24:05|Audit|Region - StartMedia|Starting media
UI Thread|2-4-2015 13:24:05|Audit|Region - SetNextMediaNode|New media detected text
UI Thread|2-4-2015 13:24:05|Audit|Region - CreateNextMediaNode|Creating new media: text, a4673e1447e56d30ea59180e5cd24ca2
UI Thread|2-4-2015 13:24:05|Audit|Region - StartMedia|Starting media
UI Thread|2-4-2015 13:24:05|Audit|Region - SetNextMediaNode|New media detected ticker
UI Thread|2-4-2015 13:24:05|Audit|Region - CreateNextMediaNode|Creating new media: ticker, 2bf0a20ca6f5c5c7acc71ddc778051c8
UI Thread|2-4-2015 13:24:05|Audit|Region - StartMedia|Starting media
ScheduleAgentThread|2-4-2015 13:24:06|Audit|ScheduleManager - GetScheduleXmlString|Getting the Schedule XML
ScheduleAgentThread|2-4-2015 13:24:06|Audit|Schedule Agent - Run|Received new schedule
RequiredFilesAgentThread|2-4-2015 13:24:06|Audit|RequiredFiles - SetRequiredFiles|Duplicate file detected, ignoring. FileId = 9
FileAgent_media_Id_22|2-4-2015 13:24:06|Info|FileAgent - Run|Thread Started
FileAgent_media_Id_22|2-4-2015 13:24:06|Info|FileAgent - Run|Thread alive and Lock Obtained
FileAgent_media_Id_23|2-4-2015 13:24:06|Info|FileAgent - Run|Thread Started
FileAgent_media_Id_23|2-4-2015 13:24:06|Info|FileAgent - Run|Thread alive and Lock Obtained
RequiredFilesAgentThread|2-4-2015 13:24:06|Info|RequiredFiles - ReportInventory|Reporting Inventory
FileAgent_media_Id_23|2-4-2015 13:24:06|Info|FileAgent - Run|File Downloaded Successfully. xibo-layout-scaler.js
FileAgent_media_Id_23|2-4-2015 13:24:06|Audit|RequiredFilesAgent - fileAgent_OnComplete|FileId finished downloading23
FileAgent_media_Id_23|2-4-2015 13:24:06|Info|FileAgent - Run|Releasing Lock
FileAgent_media_Id_22|2-4-2015 13:24:07|Info|FileAgent - Run|File Downloaded Successfully. jquery-1.11.1.min.js
FileAgent_media_Id_22|2-4-2015 13:24:07|Audit|RequiredFilesAgent - fileAgent_OnComplete|FileId finished downloading22
FileAgent_media_Id_22|2-4-2015 13:24:07|Info|FileAgent - Run|Releasing Lock
UI Thread|2-4-2015 13:24:11|Audit|Media - SignalElapsedEvent|Media Complete
UI Thread|2-4-2015 13:24:11|Audit|Region - DurationElapsedEvent|Media Elapsed:
UI Thread|2-4-2015 13:24:11|Audit|Region - SetNextMediaNode|Media Expired:(249,249,117,1187,text,) . Reached the end of the sequence. Starting from the beginning.
UI Thread|2-4-2015 13:24:11|Audit|MainForm - DurationElapsedEvent|Region Elapsed
UI Thread|2-4-2015 13:24:11|Audit|Region - SetNextMediaNode|New media detected text
ScheduleManagerThread|2-4-2015 13:24:15|Audit|ScheduleManager - Run|Schedule Timer Ticked
UI Thread|2-4-2015 13:24:16|Audit|Media - SignalElapsedEvent|Media Complete
UI Thread|2-4-2015 13:24:16|Audit|Region - DurationElapsedEvent|Media Elapsed: http%3A%2F%2Fwww.nu.nl%2Frss%2FAlgemeen
UI Thread|2-4-2015 13:24:16|Audit|Region - SetNextMediaNode|Media Expired:(386,755,268,74,ticker,) . Reached the end of the sequence. Starting from the beginning.
UI Thread|2-4-2015 13:24:16|Audit|MainForm - DurationElapsedEvent|Region Elapsed
UI Thread|2-4-2015 13:24:16|Audit|Region - SetNextMediaNode|New media detected ticker
ScheduleManagerThread|2-4-2015 13:24:25|Audit|ScheduleManager - Run|Schedule Timer Ticked
UI Thread|2-4-2015 13:24:26|Audit|Media - SignalElapsedEvent|Media Complete
UI Thread|2-4-2015 13:24:26|Audit|Region - DurationElapsedEvent|Media Elapsed:
UI Thread|2-4-2015 13:24:26|Audit|Region - SetNextMediaNode|Media Expired:(460,194,64,45,clock,) . Reached the end of the sequence. Starting from the beginning.
UI Thread|2-4-2015 13:24:26|Audit|MainForm - DurationElapsedEvent|Region Elapsed
UI Thread|2-4-2015 13:24:26|Audit|Region - SetNextMediaNode|New media detected clock
ScheduleManagerThread|2-4-2015 13:24:35|Audit|ScheduleManager - Run|Schedule Timer Ticked
ScheduleAgentThread|2-4-2015 13:24:36|Info|ScheduleAgent - Run|Thread Woken and Lock Obtained
RegisterAgentThread|2-4-2015 13:24:36|Info|RegisterAgent - Run|Thread Woken and Lock Obtained
ScheduleAgentThread|2-4-2015 13:24:36|Audit|ScheduleManager - GetScheduleXmlString|Getting the Schedule XML
RequiredFilesAgentThread|2-4-2015 13:24:36|Audit|RequiredFiles - SetRequiredFiles|Duplicate file detected, ignoring. FileId = 9
RequiredFilesAgentThread|2-4-2015 13:24:36|Info|RequiredFiles - ReportInventory|Reporting Inventory
LogAgent|2-4-2015 13:24:37|Info|RegisterAgent - Run|Thread Woken and Lock Obtained
ScheduleManagerThread|2-4-2015 13:24:45|Audit|ScheduleManager - Run|Schedule Timer Ticked

Log shows the Player downloading some files that it would need to be able to play back text/tickers and then playing them as far as I can see.

What OS are you running the Player on? Have you definitely installed .net Framework 3.5SP1 and all updates from Windows Update (including the optional ones)?

What version of Internet Explorer do you have on the Player machine?

And the other points?

win 7 i will install reinstal .net can i use the last version 4.x ?

OS is updated in cluding optionals.

No, it must be 3.5SP1

.net 4 is a separate installation.

ok 4.5 is installed will insall 3.5 sp1

do i have to de install 4.x ?

No you don’t need to uninstall 4 or 4.5.

Please can you also answer all the questions I posted before?

Sorry that it was not clear windows 7

OK sorry I missed that. What I really meant thought was is it Windows 7 Professional? Enterprise? Embedded POS etc? 64 or 32 bit?

Well if you already have the correct .net Framework then I’m pretty well out of ideas.

You could try updating the graphics drivers and/or turning off double buffering in the Player options.

Failing that, have you got another machine you can try the Player on?