Client doesn't show scheduled Layouts after 2-3 days

The client only shows the default Layout, which is not even scheduled.
The display is logged in and up to date. The time settings of the client are also correct.
The logs in CMS show nothing important. Even the “Status” says, that everything is correct:

But it only shows the default Layout (89).
Only if you restart the App, it displays everything correctly for 2-3 days again.

Run time: 24/7
Schedules: every day 8:00 - 19:00, each day different campaigns, but only one at time
We have 2 devices and both have the same problem.

Hope you have a solution for that problem.

Hi,

The default layout (89) will be displayed always when there is nothing else scheduled, in your case 19:00-8:00.
You could try to update the apk to the newest version R56.

Could you please tell us a few things,

  • Collection interval settings,
  • Duration of your layouts
  • Size of your layouts
  • Model of the devices (with firmware version)
  • Logs, are you sure that there aren’t any errors at the time when your device is displaying only default layout when it should be displaying your scheduled campaign?
  • Does the apk crash/freezes or just play the default layout but is responsive?

Thanks,
Peter

Hi Peter,

  • Collection interval settings
    5minutes

  • Duration of your layouts
    5seconds

  • Size of your layouts
    all under 3 mb. most with backgroundimage and inserted text from datasets

  • Model of the devices (with firmware version)
    renkforce 4k ultra hd android box a9
    android 4.4.2, kernel 3.10.33 oman@ubuntu #1, build 109k4

  • Logs, are you sure that there aren’t any errors at the time when your device is displaying only default layout when it should be displaying your scheduled campaign?
    Yep. The latest log message is from 04.09.2015 and says “Invalid path: /Android/data/uk.org.xibo.client/files/”. So… it has nothing to do with the schedule.

  • Does the apk crash/freezes or just play the default layout but is responsive?
    It just plays the default layout but is responsive.

To version R56:

  • Fix to always show the default layout when an error occurs with the current schedule.

Sounds interesting. I will try to update. Hope, this resolves my issue.

Kind regards

Ok I asked about duration/size because that could cause problems, but not in your case.

The device itself, it’s not on our Recommended Android hardware list, but it should handle your layouts.

Upgrade to R56, we always recommend the newest versions.

That basically means that there is a problem with storage on your device, and that it can’t find the required files, so it has something to do with the schedule, because if the player can’t find your layouts/media files then it revert back to display default layout.

Are you using public storage or internal storage?

I think we’ll need to either see your logs when this issue occurs or you’d need to look closely and see what else you can find there.
If you didn’t already please enable debugging on Report Fault page and auditing on your display.
Then go to logs page, filter it if necessary (you can select your display there) then either look at it yourself or export your log file from Report fault page.
If it’s working correctly at the moment or if after an upgrade it will be fine, then there is nothing to worry about for a moment, but if this would happen again, then we will need to see these logs.

  • you might want to edit this log to not show your confidential data and/or send it to me via pm, if you don’t want to post it here.

Yes. I tried to change the storage from internal to public storage. I got an error message and changed it back to internal.

Since a restart, which was performed 10 minutes before i opened this post, everything works fine. We’ll see in the next days, if the update fixed the issue.
Although, i want to send you the log, to see, if there’s any other problem.

Done.

Unfortunately it not fixed the problem. It’s still there. Since friday, there were no scheduled campaigns and it has shown the default Layout. Today, a campaign of 7 Layouts is scheduled from 8:00 to 19:00 UTC+01:00 but it still displays the default layout.
Both displays say, that they are “up to date” and their last access is 3 minutes ago.

I uploaded the log here since it was to big to paste it in here.

And this is, what the log of the display says:

228708	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RegisterDisplay	<?xml version="1.0"?>
<display status="0" code="READY" message="Display is active and ready to start." version_instructions=""><emailAddress type="string">ist@company_name.com</emailAddress><settingsPassword type="string"></settingsPassword><collectInterval type="int">300</collectInterval><orientation type="int">0</orientation><startOnBoot type="checkbox">1</startOnBoot><actionBarMode type="int">1</actionBarMode><actionBarDisplayDuration type="int">30</actionBarDisplayDuration><screenDimensions type="string"></screenDimensions><autoRestart type="checkbox">1</autoRestart><startOnBootDelay type="int">60</startOnBootDelay><blacklistVideo type="checkbox">1</blacklistVideo><storeHtmlOnInternal type="checkbox">0</storeHtmlOnInternal><sendCurrentLayoutAsStatusUpdate type="checkbox">0</sendCurrentLayoutAsStatusUpdate><screenShotRequestInterval type="int">0</screenShotRequestInterval><expireModifiedLayouts type="checkbox">0</expireModifiedLayouts><screenShotIntent type="string"></screenShotIntent><updateStartWindow type="string">0</updateStartWindow><updateEndWindow type="string">0</updateEndWindow><downloadStartWindow type="string">0</downloadStartWindow><downloadEndWindow type="string">0</downloadEndWindow><webViewPluginState type="string">DEMAND</webViewPluginState><displayName type="string">TVTiefgarage</displayName><screenShotRequested type="checkbox">0</screenShotRequested></display>
228711	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	Schedule	FromDT = 2015-09-22 07:00:00. ToDt = 2015-09-24 08:00:00
228712	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	Schedule	<?xml version="1.0"?>
<schedule>
<layout file="96" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="190.png"/>
<layout file="92" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="173.png"/>
<layout file="98" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="195.png"/>
<layout file="100" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="228.jpg,195.png"/>
<layout file="101" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="229.jpg,195.png"/>
<layout file="112" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="195.png,230.jpg"/>
<layout file="102" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="231.png,195.png"/>
<layout file="107" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="195.png,232.png"/>
<default file="89"/>
<dependants>
<file>jquery-1.11.1.min.js</file>
<file>xibo-layout-scaler.js</file>
<file>xibo-webpage-render.js</file>
<file>moment.js</file>
<file>jquery.marquee.min.js</file>
<file>jquery-cycle-2.1.6.min.js</file>
<file>xibo-text-render.js</file>
<file>xibo-dataset-render.js</file>
<file>flipclock.min.js</file>
</dependants>
</schedule>
228715	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	hardwareKey = 41589a22-a735-377c-bed7-4c90a2d7f6f9
228716	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	Required files date criteria. FromDT = 2015-09-22 07:00:00. ToDt = 2015-09-24 08:00:00
228717	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 89 is: [ce215b4525e0c13b0e0117d122bbfb1a]
228718	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 92 is: [79908dd0006488c9bf614213fcafa5f8]
228719	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 96 is: [17eedbbde9948cb40d66ef3b23bfde7e]
228720	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 98 is: [84f0837d5152608b93e1015f8f0ab218]
228721	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 100 is: [abef4450c741911094586dbe4dfa09fa]
228722	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 101 is: [df490b571d5ccf331fc8c96aacc323bd]
228723	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 102 is: [87b6b2c0d7b8da2f751431565f03748c]
228724	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 107 is: [07bcdf97ea92f12bcc52d4bebda5b838]
228725	15-09-22 07:58:48	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 112 is: [c1fa4a0ce7df9434f822480319f8328b]
228845	15-09-22 07:58:49	TVTiefgarage	XMDSSoap4	RequiredFiles	<?xml version="1.0"?>
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228848	15-09-22 07:58:49	TVTiefgarage	XMDSSoap4	MediaInventory	<files><file type="media" id="9" complete="1" lastChecked="2015-09-22 08:00:02" md5="3c9137d88a00b1ae0b41ff6a70571615" /><file type="media" id="10" complete="1" lastChecked="2015-09-22 08:00:02" md5="3659986d00e56c929218084aeb991cca" /><file type="media" id="11" complete="1" lastChecked="2015-09-22 08:00:02" md5="d59f5fc84ef7747f27baddc07fe81487" /><file type="media" id="12" complete="1" lastChecked="2015-09-22 08:00:02" md5="67bb26c11dba6c366834e65f5933aff2" /><file type="media" id="13" complete="1" lastChecked="2015-09-22 08:00:02" md5="2286bb4f44d9ea301131a25c5204ca0a" /><file type="media" id="14" complete="1" lastChecked="2015-09-22 08:00:02" md5="4310a8127c98c2fc13d1f6597c338e6f" /><file type="media" id="15" complete="1" lastChecked="2015-09-22 08:00:02" md5="55991caa2c44b85d0604349da0f8c42b" /><file type="media" id="16" complete="1" lastChecked="2015-09-22 08:00:02" md5="ffcde6f93e4ac6cb6d4dddad45d344db" /><file type="media" id="17" complete="1" lastChecked="2015-09-22 08:00:02" md5="cd44dfb10cf85968f429871c1334ee78" /><file type="media" id="191" complete="1" lastChecked="2015-09-22 08:00:02" md5="1cfcf906cee85c845f9e03ba37d11b72" /><file type="media" id="173" complete="1" lastChecked="2015-09-22 08:00:02" md5="fbb79bf0b1be47bb62b2b84e4081559a" /><file type="media" id="190" complete="1" lastChecked="2015-09-22 08:00:02" md5="1cfcf906cee85c845f9e03ba37d11b72" /><file type="media" id="195" complete="1" lastChecked="2015-09-22 08:00:02" md5="3cb5f54c167df75b30abfa5a499cd541" /><file type="media" id="228" complete="1" lastChecked="2015-09-22 08:00:02" md5="59f814cf5016a60ddaccc89d78e78690" /><file type="media" id="229" complete="1" lastChecked="2015-09-22 08:00:02" md5="e75409f32839caae645c57ebe5b9bf0a" /><file type="media" id="231" complete="1" lastChecked="2015-09-22 08:00:02" md5="9d5b8b783a866c7f90617753458f00e5" /><file type="media" id="232" complete="1" lastChecked="2015-09-22 08:00:02" md5="8d255d04467cae803f4466d47d902b68" /><file type="media" id="230" complete="1" lastChecked="2015-09-22 08:00:02" md5="21d49647f9c5d9db78c84e7f2010ed1b" /><file type="layout" id="89" complete="1" lastChecked="2015-09-22 08:00:02" md5="ce215b4525e0c13b0e0117d122bbfb1a" /><file type="layout" id="92" complete="1" lastChecked="2015-09-22 08:00:02" md5="79908dd0006488c9bf614213fcafa5f8" /><file type="layout" id="96" complete="1" lastChecked="2015-09-22 08:00:02" md5="17eedbbde9948cb40d66ef3b23bfde7e" /><file type="layout" id="98" complete="1" lastChecked="2015-09-22 08:00:02" md5="84f0837d5152608b93e1015f8f0ab218" /><file type="layout" id="100" complete="1" lastChecked="2015-09-22 08:00:02" md5="abef4450c741911094586dbe4dfa09fa" /><file type="layout" id="101" complete="1" lastChecked="2015-09-22 08:00:02" md5="df490b571d5ccf331fc8c96aacc323bd" /><file type="layout" id="102" complete="1" lastChecked="2015-09-22 08:00:02" md5="87b6b2c0d7b8da2f751431565f03748c" /><file type="layout" id="107" complete="1" lastChecked="2015-09-22 08:00:02" md5="07bcdf97ea92f12bcc52d4bebda5b838" /><file type="layout" id="112" complete="1" lastChecked="2015-09-22 08:00:02" md5="c1fa4a0ce7df9434f822480319f8328b" /><file type="resource" id="176595616" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /><file type="resource" id="428932287" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /><file type="resource" id="1640392839" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /><file type="resource" id="1769248241" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /><file type="resource" id="2136646976" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /><file type="resource" id="919553039" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /><file type="resource" id="1058534824" complete="1" lastChecked="2015-09-22 08:00:02" md5="null" /></files>
228852	15-09-22 07:58:49	TVTiefgarage	XMDSSoap4	SubmitStats	Received XML. <log><stat type="media" fromdt="2015-09-22 07:54:17" todt="2015-09-22 07:55:17" layoutid="89" scheduleid="-1" mediaid="191" tag="null"></stat><stat type="layout" fromdt="2015-09-22 07:54:17" todt="2015-09-22 07:55:17" layoutid="89" scheduleid="-1" mediaid="null" tag="null"></stat><stat type="layout" fromdt="2015-09-22 07:55:17" todt="2015-09-22 07:56:18" layoutid="89" scheduleid="-1" mediaid="null" tag="null"></stat><stat type="media" fromdt="2015-09-22 07:55:17" todt="2015-09-22 07:56:18" layoutid="89" scheduleid="-1" mediaid="191" tag="null"></stat><stat type="layout" fromdt="2015-09-22 07:56:18" todt="2015-09-22 07:57:18" layoutid="89" scheduleid="-1" mediaid="null" tag="null"></stat><stat type="media" fromdt="2015-09-22 07:56:18" todt="2015-09-22 07:57:18" layoutid="89" scheduleid="-1" mediaid="191" tag="null"></stat><stat type="media" fromdt="2015-09-22 07:57:18" todt="2015-09-22 07:58:19" layoutid="89" scheduleid="-1" mediaid="191" tag="null"></stat><stat type="layout" fromdt="2015-09-22 07:57:18" todt="2015-09-22 07:58:19" layoutid="89" scheduleid="-1" mediaid="null" tag="null"></stat><stat type="layout" fromdt="2015-09-22 07:58:19" todt="2015-09-22 07:59:19" layoutid="89" scheduleid="-1" mediaid="null" tag="null"></stat><stat type="media" fromdt="2015-09-22 07:58:19" todt="2015-09-22 07:59:19" layoutid="89" scheduleid="-1" mediaid="191" tag="null"></stat><stat type="media" fromdt="2015-09-22 07:59:20" todt="2015-09-22 08:00:01" layoutid="89" scheduleid="-1" mediaid="191" tag="null"></stat><stat type="layout" fromdt="2015-09-22 07:59:20" todt="2015-09-22 08:00:01" layoutid="89" scheduleid="-1" mediaid="null" tag="null"></stat></log>
228855	15-09-22 07:58:49	TVTiefgarage	XMDSSoap4	NotifyStatus	{"availableSpace":"5028044800", "totalSpace":"5728600064"}
229258	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RegisterDisplay	<?xml version="1.0"?>
<display status="0" code="READY" message="Display is active and ready to start." version_instructions=""><emailAddress type="string">ist@company_name.com</emailAddress><settingsPassword type="string"></settingsPassword><collectInterval type="int">300</collectInterval><orientation type="int">0</orientation><startOnBoot type="checkbox">1</startOnBoot><actionBarMode type="int">1</actionBarMode><actionBarDisplayDuration type="int">30</actionBarDisplayDuration><screenDimensions type="string"></screenDimensions><autoRestart type="checkbox">1</autoRestart><startOnBootDelay type="int">60</startOnBootDelay><blacklistVideo type="checkbox">1</blacklistVideo><storeHtmlOnInternal type="checkbox">0</storeHtmlOnInternal><sendCurrentLayoutAsStatusUpdate type="checkbox">0</sendCurrentLayoutAsStatusUpdate><screenShotRequestInterval type="int">0</screenShotRequestInterval><expireModifiedLayouts type="checkbox">0</expireModifiedLayouts><screenShotIntent type="string"></screenShotIntent><updateStartWindow type="string">0</updateStartWindow><updateEndWindow type="string">0</updateEndWindow><downloadStartWindow type="string">0</downloadStartWindow><downloadEndWindow type="string">0</downloadEndWindow><webViewPluginState type="string">DEMAND</webViewPluginState><displayName type="string">TVTiefgarage</displayName><screenShotRequested type="checkbox">0</screenShotRequested></display>
229261	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	Schedule	FromDT = 2015-09-22 08:00:00. ToDt = 2015-09-24 09:00:00
229262	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	Schedule	<?xml version="1.0"?>
<schedule>
<layout file="96" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="190.png"/>
<layout file="92" fromdt="2015-09-22 08:00:00" todt="2015-09-22 19:00:00" scheduleid="47" priority="0" dependents="173.png"/>
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<file>xibo-layout-scaler.js</file>
<file>xibo-webpage-render.js</file>
<file>moment.js</file>
<file>jquery.marquee.min.js</file>
<file>jquery-cycle-2.1.6.min.js</file>
<file>xibo-text-render.js</file>
<file>xibo-dataset-render.js</file>
<file>flipclock.min.js</file>
</dependants>
</schedule>
229265	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	hardwareKey = 41589a22-a735-377c-bed7-4c90a2d7f6f9
229266	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	Required files date criteria. FromDT = 2015-09-22 08:00:00. ToDt = 2015-09-24 09:00:00
229267	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 89 is: [ce215b4525e0c13b0e0117d122bbfb1a]
229268	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 92 is: [79908dd0006488c9bf614213fcafa5f8]
229269	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 96 is: [17eedbbde9948cb40d66ef3b23bfde7e]
229270	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 98 is: [84f0837d5152608b93e1015f8f0ab218]
229271	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 100 is: [abef4450c741911094586dbe4dfa09fa]
229272	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 101 is: [df490b571d5ccf331fc8c96aacc323bd]
229273	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 102 is: [87b6b2c0d7b8da2f751431565f03748c]
229274	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 107 is: [07bcdf97ea92f12bcc52d4bebda5b838]
229275	15-09-22 08:05:28	TVTiefgarage	XMDSSoap4	RequiredFiles	MD5 for layoutId 112 is: [c1fa4a0ce7df9434f822480319f8328b]

Nothing special, huh?

Hope you will solve my issue.
Kind regards.

Yeah, it’s kind of ‘bad’ (like the last one) because it’s seems to be fine, but something must be wrong, with the device itself or with something else.

Just to recap:
CMS 1.7.4
Android client R56
correct?

Layouts still with low duration, no long running layouts?
Player status screen, no invalid layouts? all scheduled layouts are added to the ‘All layouts’/ ‘Next’ etc?
I see that media inventory looks to be fine, it knows that the layouts are scheduled to run 8:00-19:00 today, but still it will only work after you restart the app, correct?

Side note, you said that your layouts have 5s duration, does that means all of them have only that duration? Including the default layout?

Did you change anything in CMS settings -> general? (“Send files in advance?” “Send Schedule in advance?” “File download mode” and stuff)

now, regarding log:
“Resolved language en_US not available.” - could you please try to change language in CMS (settings, regional tab) to en_GB?

Could you please make sure that date/time settings are correct on the device/CMS/everywhere? :smile:

But other than that I don’t really see anything unusual there :frowning:

I’d lean towards some kind of issue with the device itself.
I can have a look at your layouts if you want, send them to me via pm

Correct.

Yep.

Yep.

Yep.

The default Layout has 60s. All other have 5s.

Nope.

Done.

Everything fine.

Done.

Ok, I don’t have your dataset but I’ll assume that it’s fine.
As for your other layouts, I may have few suggestions:

Other than that it looks fine, not sure if the above will solve the problem but it should help a bit.

And the hashtag? Is that ok?

I will try these changes. You’ll hear from me :smiley:

well just in case please remove # too

The problem still exists.

I think we need a screenshot of the player status screen when it gets in to that state. If it’s too large to fit all on one screen then multiple screenshots showing it’s entire contents please.

If you’d prefer not to post those publicly then please open a ticket on the Spring Signage Service Desk along with your licence pool email address.

Best wishes

Alex

There you are:

(taken 20 minutes ago)

The Status message of the second display says the same.
You see in the background, that the default Layout is playing. The Status Screen says, it’s Layout 96 which is playing in the moment and the default Layout isn’t even scheduled.

So the default layout will always show in that list as it has to be ready for use if there’s a problem with one of the other layouts. See it has a * against it which means it’s not scheduled.

Currently available to show is 96, 100 and 92 and it says it’s showing 96 and is scheduled to do so until 7pm tonight.

So that’s definitely the default layout showing in the background? If so I’m not sure why. If the default is being shown but not in the schedule then that can only be because the other layouts are in some way problematic. The fact that’s not being logged though is interesting. @dan any thoughts?

I sent all layouts to @Peter. He said theres nothing problematic at all.
If you want, i can send them to you as well.

No that’s fine we all have access to them if Peter has them. I’m not saying they are problematic - sorry I explained that badly - I’m saying that for whatever reason the logic by which the player works would indicate it thinks they’re problematic in some way.

Ahh. Ok. Nevermind :slight_smile:

You had one layout - novomindAuto, which shares pretty much the same image as your default layout, could that be the layout 96 perhaps?
Is it stuck on the same layout all the time again?

You’re right. I looked it up.

It’s the same Layout as the default layout, only distinguishing in the duration:
DefaultLayout → 60s
Layout96 (alias novomindAuto) → 5s

Yep. All the time layout 96 till app restart. Then it plays fine.