Clearing the Bandwidth Limit Counter

Is there a way to clear or reset the bandwidth limit counter?

We have 3 display licenses in a cloud CMS and so have a monthly bandwidth limit of 6BG.

One of our displays ran out of storage space whilst downloading a new layout, and continued to re-try the download indefinitely. This caused us to quickly exceed our bandwidth limit.

The storage issue has now been fixed, but now none of our displays can download any new updates do to the limit already being exceeded for this month.

Is there a way to reset the counter?

CMS Version

Welcome to the community!

As you are using our cloud please do open a ticket to our help desk as you have access to our support team as part of the service.

Thank you

Thanks Natasha, I have done so and the issue is now resolved.

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