Black screen during webpage campaign

Hello Community

We are experiencing the following problem in the XIBO version 1.8.12, with win10 player:

We can run a campaign without problems for about 10 minutes, but after we are receiving a black screen and the problem can only be solved by restarting the player. The campaign only consists of webpages, that are called with the webpage widget.
URLs:
http://www.20min.ch/screenplayer/?view=1
https://www.blick.ch/



We have already checked the IE cache settings, the energy settings and played around with some XIBO settings, but we weren’t able to solve our problem. We also created a fault report, which can be downloaded at this link:
https://rt-zrh-seafile-001.reist-tele.com/f/8e370c809df241af9458/

We can recreate the problem at any time.

Thanks for looking into this.

Best regards
Michael

Thank you for all the information about your setup and the issue you are having. I have taken a look at the Logs and I will need to test this further.

Can you confirm what version of the Xibo for Windows Player you are using?

Please also provide an exported copy of your Layout so I can take a closer look and run some tests. You are welcome to send the Layout/Layouts to me in a private message if you prefer.

Many Thanks.

Hello Daniel

Thank you for your fast reply.

We are using the player version 1.8.12, as seen in the “about” screen:

capture20190516103007636

Here is also the link to the exported layouts, as requested by you:

https://rt-zrh-seafile-001.reist-tele.com/f/cd1705e745ae431da07d/?dl=1

for testing purposes, we have created the “test - 1” text-layout, in order to check, if the layouts still change, when they turn black or if they don’t.
The layouts are actually changing.

In order to check the switching of the layouts, we scheduled a campaign which looked something like this:

Webpage - Text - Webpage - Text …

All the webpages are displayed once, then the campaign should start again.

Best Regards
Michael

Thank you for passing on a link to your Layouts, I have now scheduled them all to run on my Xibo for Windows 1.8.12 Player. I will continue to run them to see if I experience the same issues.

As soon as I have an update on the performance, I will let you know.

Many Thanks.

1 Like

Hi
i’ve the same problem about blank page.
my layouts contain:

1 webpage 20 second
1 image 10 second
1 webpage 20 secon
at the third time the layout is running i see the problem

I try also with 2r200 win32 version of client

Thanks Simone

This is an update regarding this issue, my apologies for the delayed update. I was able to run all of the exported Layouts on my device without issue. The test lasted for approximately 10 hours. I collected Audit Logs but I have yet to see any errors or blank screens.

If you are experiencing this issue, I would recommend taking a note of the time that the blank screen appears and checking the Logs section of your CMS to see if you have any errors or messages that could explain the issue. Please feel free to pass those on.

I would also recommend:

  • Monitoring the system resources on the device.
  • Making sure that Windows and all hardware drivers are up to date.

I will continue to run tests and report the issue once I can replicate it. In the meantime, could you post the model/spec of the devices you are using to run your Xibo Players.

Many Thanks.

We are using the following client as XIBO player:

Intel NUC Kit NUC8I3BEH

The bare bone is shipped without RAM and storage media. We added 8GB of “Samsung M471A5244CB0-CRC” RAM and a 60GB SATA SSD.

Could this black screen issue be the result of a very slow internet connection?
We sadly receive just 158 Kbit/s.

I use Intel ® Compute Stick Desktop Computer and also one workstation for test but the result is the same.
The webpage are in local intranet so i think that is not a slow internet problem

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