It seems it has to do with a planned restart. The devices crash always around 05:00 in the morning. All our windows-player do a planned reboot every day (at that time).
All devices are Win10, 2004/20H1, 64Bit.
Xibo is: windows 2 R254.1-254
The crash occurs at the shutdown sequence (not at the automatic log-on).
Another one:
The windows task does simply: shutdown /r /t 0
This will be executed at 05:00.
Hi Dan, yes something crahes at the scheduled reboot.
But after a long and painful troubleshooting, we found the root-cause.
You need the to select the (second) box “Run whether user is logged on or not”!
If the first setting “Run only when user is logged on” is selected, the reboot sequence (with player V254) will crash. This was reproducible on all PCs with that palyer version and Win10 64Bit (2004).
The reason why only a few PCs were affected, one technician selected the second option by default. Another tech used the first option.
Maybe this helps for further questions regarding this problem.