API configuration problem, consult your administrator

dan · July 18, 2023, 1:55pm

Honestly, I am not sure - there are 3 possibilities:

is_file fails - I don’t think this is the case because the error has file:// prepended, which implies it gets further
openssl_pkey_get_private fails
openssl_pkey_get_details fails or does not return a RSA key

If you can, perhaps spin up the docker container and extract the automatically generated keys for use in your custom install?

dp_it2all · July 31, 2023, 6:11am

Hey, sorry for the late reply. Actually I’m not that much into the system, so I didn’t installed XIBO on the server. Can you might help me how to do it. We’ve got a Plesk server, where the XIBO Server is running on. Or did I have to do something in the XIBO Backend?

dan · July 31, 2023, 6:19pm

I’m sorry, I have no experience or expertise with Plesk.

It seems to me that for some reason PHP cannot read the RSA keys in your library, but I have no idea why. You’d need the person who installed it for you to investigate further, I think.

If I had to guess, it would be that the openssl extension or underlying package is not correctly installed or configured.

dp_it2all · September 15, 2023, 7:27am

Sorry for answering late… do you know how to know, if there is a problem with the openssl extension?

dan · September 20, 2023, 7:51am

I think you would have to create a simple php file which calls openssl_pkey_get_private on your private key, and debug it from there.

Its really hard for us to say because we have no idea how your environment has been configured. This is why we encourage the use of Docker.