Wouter
April 10, 2017, 3:03pm
1
At this moment we are testing a couple of screens with build-in Android players. Both of them appear to have a problem.
On both screens a few layouts are scheduled. This is working fine for a couple of hours.
Everyday Xibo appears to have a problem every few hours. It either shows the splash screen or it closes Xibo completely and shows the Android home screen.
So far nothing shows up in either the CMS login nor the login on the Android device.
The problem occurs while no new layouts have been scheduled whatsoever.
What can we do to find out what is causing this problem?
Edit:
Mark/model I don’t know since it is an build in player.
Peter
April 10, 2017, 3:16pm
2
It would be good to know:
What CMS version you have?
If player shows a splash screen then there must be a good reason for it, either layout is invalid or there were changes made to the layout that was set as a default layout on this player (and no other layouts were scheduled).
It should also ‘say’ something about it on status screen.
Wouter
April 10, 2017, 3:33pm
3
Forgot to add this information. Just added it in my opening post.
Peter
April 11, 2017, 9:08am
4
I don’t believe we’ve tested devices like that, that being said, it’s rather odd for them to behave like that.
What kind of content do you have on your layouts?
You might need to enable player auditing - on Displays page -> edit display -> advanced tab.
Then see if that will generate any additional logs when the issue occurs.
Wouter
April 11, 2017, 11:01am
5
All layouts show 1080p H264 videos. Nothing fancy. All the scheduled layouts play until Xibo seems to crash at some point.
I have just activated player auditing. Will wait until the problem occurs again. Hopefully this will give me some useful information.
Wouter
April 21, 2017, 11:34am
6
It took a while, but just now I noticed the Android player returned to the main screen again. The messages in the log don’t provide me with much useful information.
All I see it that is says something about layout 65. But layout 65 is one of the layouts which has been playing fine for the last couple of days.
60003 17-04-21 12:56:18 Android - DS XMDSSoap4 NotifyStatus {"availableSpace":"2866368512", "totalSpace":"3170648064"}
60002 17-04-21 12:56:34 Android - DS Client ScheduleManager Skipping validity check on current layout: 65
60001 17-04-21 12:56:18 Android - DS XMDSSoap4 SubmitLog XML log: <log><trace date="2017-04-21 12:56:34" category="audit"><method>ScheduleManager</method><message>Skipping validity check on current layout: 65</message></trace></log>
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59998 17-04-21 12:56:18 Android - DS XMDSSoap4 RequiredFiles Returning required files from Cache for display Android - DS key display/40/requiredFiles
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59996 17-04-21 12:56:18 Android - DS XMDSSoap4 Schedule Returning schedule from Cache for display 40
59995 17-04-21 12:56:18 Android - DS XMDSSoap4 RegisterDisplay <?xml version="1.0"?>
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