We have an on-prem Xibo server in docker and are testing different Android devices.
We have problems to access Xibo server with devices that runs on Android EMUI 9.0.1, we can access the server in browser but in Xibo app it says Unable to connect to that CMS adress.
Are you using https? If so, check your certificate chain is valid. It may be that a browser is able to patch in missing intermediate certificates where the Player can’t.
It may be something in that particular firmware then that causes an issue. I’ve got a generic Android 9 device here and that connects to a server as expected with the latest v2 release.
I presume an Android device running a lower version of Android connects to your CMS OK? Can you try connecting one of those to a Cloud CMS just to rule out something with the local install please.
Hi,
Now we have set up a cloud cms, works fine with Lenovo 8.1.0 but with Huawei (EMUI) 9.0.1 we get an error message when requesting a license so https solved one issue but not all the way…
“We did not find your license pool, email adress in our system or no license were available …”
Perhaps the date and time, or timezone are incorrect on your Android 9 device then. That’s the most common reason a device will fail to license correctly.
I see you’ve emailed support, so they will assist you.