# 3.1.0 & 3.1.1 - Canva Connection Error

**URL:** https://community.xibo.org.uk/t/3-1-0-3-1-1-canva-connection-error/27055
**Category:** Get Help
**Created:** [April 4, 2022, 4:55pm UTC](https://community.xibo.org.uk/t/3-1-0-3-1-1-canva-connection-error/27055 "2022-04-04T16:55:57Z")
**Posts on this page:** 1
**Showing post:** 2

<div class="post-metadata">

### Author: ![natasha](https://community.xibo.org.uk/user_avatar/community.xibo.org.uk/natasha/32/18270_2.png) [@natasha](https://community.xibo.org.uk/u/natasha)
#### Post date: [April 8, 2022, 10:22am UTC](https://community.xibo.org.uk/t/3-1-0-3-1-1-canva-connection-error/27055/2 "2022-04-08T10:22:11Z")

</div>

Hi, it could be a number of things as unsure of your setup, but you could start by making sure that `web` is not in the URL of your CMS.

You will also need to do this, adapting for Windows and the path to your CMS Library:

> [@Canva on xibo 3.0.3](https://community.xibo.org.uk/t/canva-on-xibo-3-0-3/26342/2):
>
> Have you setup your encryption keys for the CMS API? Ensure that you substitue the path to your CMS Library directory.

---

_[View the full topic](https://community.xibo.org.uk/t/3-1-0-3-1-1-canva-connection-error/27055)._